PERi-Perks Terms and Conditions

TERMS AND CONDITIONS

The Nando’s PERi-Perks Membership program (the Program) is operated and managed by NNZ Restaurants Limited (Company Number 5443130) of Franchise Accountants, 2g Amera Place, Huntington Park, Auckland 2013, New Zealand (Nando’s).
By providing your details, verifying your unique email address and mobile phone number, downloading and/or using the App (defined below) or a compatible application, you agree to these Terms and Conditions (Terms).
The Program provides its members with access to benefits (perks), including PERi-Perks points (Points), and is available in all Nando’s restaurants in New Zealand and on all orders placed via the App (defined below) or at www.nandos.co.nz (the Nando’s Website), excluding purchases made from UberEats or third party delivery.
Individuals can become members of the Program (Members) by either:
1. downloading the Nando’s mobile application for compatible smartphones and devices (the App) and following the prompts to register and activate the App; or,
2. placing an online order via the Nando’s Website or the App.
Once an individual has registered their name, email address and mobile phone number via the Nando’s Website or the App, they must verify their account by clicking on the link sent to them via SMS, as only a verified Member can redeem perks and Points on the Program. Unverified Members can still earn Points via the Nando’s Website or the App but cannot redeem perks or Points until verified.
Individuals under 18 years old must have parental/guardian approval to register for the Program and the parent/guardian of the individual must read and consent to these Terms. Nando’s may require parents/guardians to enter into a further agreement as evidence of their consent to the minor registering as a Member for the Program.
Upon verification of a Member, an individualised account for their membership in the Program (the Account) will be created for the Member.
There is a strict limit of one (1) registered Account per Member/person. Each Account requires an independent email address and mobile number. The mobile number needs to be verified. Members are not permitted to share an Account or barcodes for Program offers.
Unless otherwise advised by Nando’s, one (1) Point will be awarded to a Member's Account for each dollar they spend at Nando’s on full-priced items, discounted or special-priced items (excluding centre staff discounts, staff discounts and Emergency Services discounts) and meal bundle purchases (excluding charity items, complimentary items and gift cards), where payment is made by the Member either via an online order placed on the Nando’s Website or the App, within a participating Nando’s restaurant in New Zealand before the transaction is finalised. The spend amount per item will be rounded up to the next whole dollar amount. For example: an eligible item with a value of $12.95 will accrue 13 Points, an eligible item with a value of $21.00 will accrue 21 Points and an eligible item with a value of $25.05 will accrue 26 Points.
All eligible items in a transaction will accrue Points. Eligible items do not include purchases of charity items (e.g. United Against Malaria merchandise), complimentary items (e.g. promotional offers for complimentary chips with any main item purchase) and gift cards. Transactions that include centre staff discounts, staff discounts, Emergency Services discounts and percentages or dollars off full sale discounts (e.g. the $15 Member birthday voucher or a $10 off voucher) will not earn Points for the entire transaction. Points will not be awarded on surcharges (such as public holiday surcharges) or bank and credit card fees.
When redeeming Points for Nando’s items in participating Nando’s restaurants or via the Nando’s Website or the App, verified Members must have enough Points to redeem against the full value of the item using Points alone. Points are redeemed by presenting a Member barcode associated with a verified Account, or the verified Member Account is logged in on the Nando’s Website or the App at the time of purchase. For Points redemptions made in accordance with this clause, alternative payment methods must be used for purchases of other items not covered by Points redemption.
When redeeming coupons or vouchers issued by Nando’s, verified Members cannot pay for the coupon or voucher transaction using Points.
14. Where a surcharge is added to an item, verified Members cannot pay for the item using Points.
Members are entitled to receive the following perks, which are subject to the further individual terms and conditions of each offer listed in the App or the offer email sent to the Member:
1. from 19 October 2020 , one NZ $15.00 Nando’s voucher (Birthday Voucher) during the month of their birthday, where the Member has transacted within 6 months prior to the start of their birthday month, verified their Account and entered their date of birth within their Member profile in the Account (Eligible Member). An Eligible Member will be sent an email with a barcode for the Birthday Voucher on the 1st day of their birthday month (e.g. if an Eligible Member’s birthday is the 6th or the 29th of September they will be sent the email with the Birthday Voucher on the 1st of September and will have 30 days to redeem the offer). The barcode for the Birthday Voucher will be valid for 30 days from the date the email is sent and cannot be redeemed outside this period, regardless of any circumstances beyond the Eligible Member's control (including but not limited to public holidays, restaurant closures or restricted trade). A verified account and photo identification must be presented by the Eligible Member to confirm their identity and birth date registered on their Account when redeeming the Birthday Voucher. Nando's takes no responsibility for incorrectly entered birth dates. If a Member registers and joins the Program in the month of their birthday, no Birthday Voucher will be provided, the Member must wait until the following year to become an Eligible Member and receive the Birthday Voucher, if they are considered an Eligible Member at that time;
upon verification of their Account as a new Member, a barcode for one complimentary regular chips or regular PERi-PERi chips with the purchase of any main item (excluding Starters, Sides, Extras, Desserts, Drinks and Catering ) will be sent via email and issued in the App to be redeemed in a participating restaurant or via online ordering. The barcode will be valid for 3 months from the date the email is sent, subject to change at Nando’s sole discretion. Offer is not valid with catering or delivery.
Additional rewards and entitlements may be offered to Members at Nando's sole discretion.
Nando’s may, in its sole discretion, reward Members with tickets or invitations to Nando’s affiliated or sponsored events from time to time, in which case:
1. Members must advise Nando’s in writing (to periperks@nandos.co.nz ) if they are unable to accept the reward (including physical attendance at an event) no less than 48 hours before the event date and time; and
Members must, while attending the event, conduct themselves in a respectful and safe manner, ensuring that they do not cause or inflict harm or damage to other event patrons, event staff, Nando’s staff, the event or Nando’s property; and
if a Member fails to adhere to this clause, Nando’s may cancel the Members membership to the Program and their Account and expire the Points in Nando’s sole discretion.
If any reward (or any part of any reward) offered under the Program is unavailable, Nando’s, in its discretion, reserves the right to substitute the reward (or that part of the reward).
Points will expire, and be forfeited, if no transactions are made on an Account for a consecutive period of 365 days. Nando's will then automatically deduct and invalidate any accrued Points and other entitlements from such an Account. For clarity, the Account will not be terminated, and the Member will retain their Account, but their Points will expire and be forfeited. Nando’s may amend the Point expiration period in its discretion from time to time. For completion, if the Point expiration period is reduced, this will not occur without prior notice to Members.
Nando’s may conduct various reward offers, discount offers and promotions from time to time which may be open to verified Members or selected verified Members only. Members may receive personalised offers depending on what Nando's believes a Member might enjoy. For this reason, one Member’s offer(s) may be different to another Member’s offer(s).
The number of Points accrued for eligible purchases required to redeem may change from time to time without prior notice to Members. This includes but is not limited to special promotions running at Nando's participating restaurants at selected times.
Point’s balances and rewards offered under the Program are not transferable, exchangeable or redeemable for cash. Points accrued in multiple Accounts cannot be combined.
Each Member is responsible for ensuring that the correct number of Points has been added or deducted for each eligible transaction. Members must notify Nando's of any apparent discrepancy as soon as possible by contacting periperks@nandos.co.nz . Nando’s will not be able to add Points related to transactions where the barcode on the App or a Card was not scanned by a Member, however Members can submit their purchase receipts by following the prompts in the “Add Receipt” section of the Website or the App. If a valid receipt is added by a Member, and verified by Nando’s, the eligible Points applicable to the eligible transaction will be added to the Member’s Account within 48 hours. If the receipt is deemed invalid by Nando’s in its sole discretion, Nando’s will advise the Member via email. If a Member does not have a receipt or any proof of purchase, Points cannot be allocated to an Account under this clause, nor can refunds be offered.
If a Member’s phone is lost or stolen, or a verified Member obtains a new phone, they must log onto the Website and follow the prompts to update their password. After the password has been updated, the verified Member can download the App to their new compatible phone and log in using their email and new password. Any Account login on a Members new device will require the device to be authenticated via 2 Factor Authentication using the registered mobile phone number on the Account. All information will then sync to the existing verified Member details. While every effort will be made to ensure that the full Points balance for the Account is transferred, Nando's will not be responsible for any Points lost prior to the transfer (including but not limited to any redemptions that may have occurred while the previous phone was lost or stolen). The barcode is not exclusive to the App and should not be shared publicly (e.g. on social media channels). A photocopy of the barcode can still be recognised to redeem.
The App will be accepted in participating Nando's restaurants in New Zealand. From time to time some restaurants may be prevented from processing a Program transaction due to circumstances beyond their control (e.g. internet outages). If a restaurant cannot accept the App or the Card, individuals will be required to visit an alternative restaurant to participate in the Program or obtain a printed receipt for their purchase and add the transaction to their Account using the ‘Add Receipt’ feature on the App or the Website.
Nando's reserves the right to refuse use of the App if there are reasonable grounds to believe that the use is unauthorised, fraudulent or otherwise unlawful.
No fees will be charged by Nando's for the issue, registration, activation or use of the App. Members are responsible for any costs charged by their service provider for Internet access to use the App or access the Program or the Website.
If a Member loses or forgets their Account password, the Member should reset their password using the ‘Forgot Password’ link on the App or the Website. A password reset code will then be sent via email which will enable the Member to create a new password once the code is entered into the App.
Members can check their Points balance at any time through the App or by visiting the Website and logging in with their Account email address and password.
Nando's reserves the right to alter these Terms or the Program in its sole discretion without prior notice. The Program, including any offer or promotion conducted under the Program (e.g. the online reward redemption program), will continue until such time as it is terminated by Nando’s. Should the Program be suspended or cancelled at any time Nando’s will notify Members via email or the relevant section of the Nando's Website.
Nando’s reserves the right, at any time, to verify the validity of Members (including identity, age and place of residence), registrations, Accounts and Points accruals and redemptions. If there is a dispute as to the identity of a Member, Nando’s reserves the right, in its sole discretion, to determine the identity of the Member.
Nando’s reserves the right, in its sole discretion, to disqualify any Member who Nando’s has reason to believe has breached any of these Terms and/or has tampered with the processes of registration, Points accrual/redemption and/or Account verification, or engaged in any unlawful or other improper conduct calculated to jeopardise fair and proper conduct of the Program.
Errors and omissions may be accepted at Nando’s sole discretion. Failure by Nando’s to enforce any of its rights at any stage does not constitute a waiver of those rights. Nando’s legal rights to recover damages or other compensation from such an offender are reserved.
Incomplete or indecipherable Member registrations or reward redemption forms may, at Nando’s sole discretion, be deemed ineligible for the Program or deemed invalid.
If for any reason the Program is inoperable (including but not limited to computer viruses, bugs, tampering, unauthorised intervention, fraud and technical failures) Nando's reserves the right to, in its sole discretion, disqualify any individual or Member who tampers with the Program or the systems used to operate and manage the Program or to cancel, terminate, modify or suspend the Program, including due to causes beyond the control of Nando's which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Program.
Nando’s decision in relation to all matters arising under the Program is final and binding, and no correspondence will be entered into.
Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Nando’s (including its respective directors, officers, employees, contractors and agents and its related companies and their respective directors, officers, employees, contractors and agents) is not responsible for, and excludes all liability (including negligence) arising from, any personal injury, loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of registration to, and participation in, the Program, including but not limited to:
1. any theft, unauthorised access or third-party interference;
accrual or redemption of Points;
any registration or reward claim that is late, lost, altered, damaged or misdirected (whether after receipt by Nando’s or not) for any reason beyond the reasonable control of Nando’s;
use of the Nando’s Website, the Website or the App;
accepting, using or taking a reward, entitlement or discount offer under the Program;
any tax liability incurred by a Member in connection with the Program, including in relation to accepting, using or taking any reward, entitlement or discount offer under the Program;
any communication to a Member that is late, lost or misdirected for any reason, including but not limited to spam filters operating on a Member's email account or other system configuration problems; and
any problems or technical difficulties or malfunctions of any telephone network or line, computer system, equipment, server or server provider, software, technical problem or traffic congestion on the Internet (whether or not under Nando’s control), including but not limited to any injury or damage to any individuals mobile phone, computer or technological device related to, or resulting from, participation or registration in the Program, accessing or using the Account, downloading the App or any materials in the Program or otherwise accessing or using the Nando’s Website or the Website.
These Terms are to be read in conjunction with, and subject to, any additional terms and conditions governing any particular reward, promotion, discount or offer operated or offered by Nando's, and in the event of any inconsistencies, these Terms will prevail.
Information collected from Members at the time of signing up to the Program is subject to Nando’s Privacy Policy available at www.nandos.co.nz/privacy and this clause. Nando's collects personal information from individuals and Members in accordance with its Privacy Policy for the purpose of conducting the Program and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers and reward suppliers. Participating in the Program is conditional upon Members providing this personal information. Nando's may, for an indefinite period, unless otherwise advised by Nando’s, use the information provided for promotional, marketing, publicity, research and profiling purposes, including sending postal messages, electronic messages or telephoning Members. Members should direct any request to access, update or correct information to Nando's at periperks@nandos.co.nz. Nando’s may share a Members personal information with entities that are based overseas (Overseas Recipients) and cannot guarantee that any such Overseas Recipients will comply fully with the privacy laws in New Zealand in relation to their personal information. Notwithstanding the above, Nando’s will take all reasonable steps to ensure that any such Overseas Recipients are bound by terms and conditions substantially similar to those contained in the Nando’s Privacy Policy. By becoming a Member, you acknowledge and consent to the sharing and disclosure of your personal information to any such Overseas Recipients and agree not to hold Nando’s liable in this regard.
Nando's reserves the right to change or revise these Terms in its discretion at any time.
Current Members will receive monthly statements from Nando’s via email displaying their Points balance and from time to time information and offers. There will be an option in the email to opt out of receiving communication from Nando’s. If a Member chooses to opt out, the Member will no longer be eligible to receive and participate in offers via email. If a Member would like to opt back in to receive such emails regarding Points balances, information, offers and promotions they should contact Customer Care via feedback@nandos.co.nz.
Members are unable to change their date of birth in the Website or the App. If these details need to be updated the Member should email periperks@nandos.co.nz with their request for consideration by Nando’s in its sole discretion.
The laws of New Zealand apply to the Program to the exclusion of any other law. Members submit to the exclusive jurisdiction of the courts of New Zealand.